Privacy & GDPR

1. Data Controller

The controller of personal data collected via surveychat is:
Tomasz Piatkowski
Address: Al. Jana Pawła II 27, 00-876 Warsaw, Poland
Email: privacy@surveychat.me

The Data Controller is responsible for lawful processing of personal data and for ensuring the security of your information as well as informing you about your rights.

2. Data We Process and Purpose

When you use surveychat we may process:

• Identification data (e.g., name, email address – if provided through forms)
• Technical data (e.g., IP address, browser and OS information, cookies)
• Content data you voluntarily submit (e.g., survey responses, messages)

Purposes of processing include:

• Providing and maintaining the surveychat service
• Managing and supporting user accounts
• Communicating with users (service or support emails)
• Performing analytics and statistics (in anonymized or aggregated form)
• Meeting legal obligations (e.g., tax, accounting)

3. Legal Basis for Processing

We process personal data in accordance with Article 6 of the GDPR, including:

• Art. 6(1)(b) – necessity for the performance of a contract (providing our service)
• Art. 6(1)(c) – compliance with legal obligations
• Art. 6(1)(f) – legitimate interests (e.g., preventing misuse, ensuring security)
• Art. 6(1)(a) – consent (e.g., newsletter subscriptions or optional marketing)

4. Data Processors and Hosting

We only share personal data with trusted processors who provide essential services and have signed GDPR-compliant data processing agreements with us.

Key processors include:

• Google LLC – Firebase (Google Cloud Platform)
  Role: hosting infrastructure, database, authentication services
  Data center location: EU (default European region with GDPR safeguards)
  Privacy Policy: https://firebase.google.com/support/privacy
• Tomasz Piątkowski
  Role: Data Processor for technical operations and service maintenance
  Email: tom@surveychat.me
  Address: Al. Jana Pawła II 27, 00-876 Warsaw, Poland

Other potential processors may include:

• Email service providers
• Analytics and monitoring tools
• IT support partners

All of them process personal data strictly on our instructions and solely for the agreed purposes.

5. Data Retention

We store personal data only as long as it is necessary for the purposes for which it was collected, or as required by applicable law (e.g., financial record keeping).

Data associated with a user account is stored until the account is deleted or until consent is withdrawn.

6. Your Rights

Under GDPR you have the right to:

• Access your data and obtain a copy
• Rectify (correct) inaccurate data
• Erase data (“right to be forgotten”)
• Restrict processing
• Data portability (receive your data in a structured format or transmit it to another controller)
• Object to processing based on legitimate interest
• Withdraw consent at any time (when processing is based on consent)

To exercise any of these rights, please contact: privacy@surveychat.me.

7. Cookies and Analytics

We use cookies to:

• Maintain session functionality
• Collect anonymous analytics and performance data (e.g., Google Analytics / Firebase Analytics)
• Personalize certain features

You can manage or disable cookies in your browser settings.

8. Security Measures

Your data is protected using:

• Encrypted connections (SSL/HTTPS)
• Firebase security and access controls
• Regular data backups
• Limited access for authorized personnel only

9. Policy Updates

This Privacy & GDPR Policy may be updated periodically, for example when legal requirements change or when we add new services. The most recent version will always be available on this page.